If something is not right you have 10 days from delivery to start a return . What follows is exactly how it works.
Items we accept back
Returns go through as long as nothing has been used, washed or assembled and the packaging comes back too.
- The sale invoice enclosed
- Still unused and exactly as delivered
- All original packaging, labels and small parts
What we cannot take back
- Items sent back without the box, fittings or accessories
- Products damaged in your care rather than in transit
- Clearance items marked non-returnable on their product page
- Anything reported once the 10 days window has passed
Swapping an item
There is no swap-for-swap here: we do not offer a direct exchange. Return for a refund, then buy the replacement when it suits you.
Return postage
If the fault is ours the courier is on us — customer arranges (free on damaged/doa), provided you tell us within 48 hours of delivery and send the unboxing video.
Returning something you no longer want is at your own cost — there is no restocking fee either way.
Refunds
Once the item is back with us and has passed a quick check expect the refund within 7 business days of it reaching us and prepaid UPI orders return to the same UPI ID, while cash-on-delivery orders are settled by bank transfer.
Banks add their own delay before the money appears, which is out of our hands.
How to begin
Write to [email protected] or call +91 8319956828. Give us the order number and what is wrong, attaching the unboxing video where the item arrived damaged or incorrect We reply with the return address and the next step.